We normally ship same business day within 24hrs after payment clears if order is submitted before 12 noon PST
You agree to use DigiGalaxy.net website (the "Website") only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by DigiGalaxy®, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of DigiGalaxy®. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which DigiGalaxy®.net may suffer) of any such breach.
Money Back Guarantee/Refund Policy
Please contact us directly if you have any concern with DigiGalaxy®.net product or order within 30 days of delivery. Either your concern can be addressed and get it resolved to your full satisfaction (or) can return software CD and get refund with no questions asked. A 20% restocking fee may apply.
DIGIGALAXY®.NET SATISFACTION GUARANTEE - DigiGalaxy.net offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except::
Downloadable software may not be exchanged or returned for a refund after purchase.
Restocking Fee
A 20% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
Marketplace: If you purchase an item from a DigiGalaxy® Marketplace seller and need to return it, return that item will be subject to the restocking fee policies of that Marketplace seller rather than those of DigiGalaxy®. Check the Seller's Policy Page for the restocking fee policies of individual Marketplace sellers.
Technical Support
Chances are you’ll never need to talk to us. However, if you do need a helping hand, world-class support team is available at DigiGalaxy®.net site store. So you’re guaranteed to have your questions answered.
Processing Time
You can expect your order to be processed within approximately 24 hours, provided there are no problems with payment verification. Your order will be shipped normally same business day if order is submitted before 12 noon PST. Orders are not processed on weekends and holidays.
Order status
DigiGalaxy®.net will keep you informed of your order status via e-mail. Once your order has shipped you can SignIn to your account at DigiGalaxy® to check shipping status from your purchased orders. If you don't have an account, please create an account at DigiGalaxy® with email provided during payment process and contact us if you need more help installing or working with software.
Security
Security is our number one priority. All on-line transactions are sent through paypal secure server and encrypted with 256-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process to make sure your information is handled with the utmost level of security.
Privacy
DigiGalaxy®.net respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for order processing purposes only. The only e-mails you will receive from DigiGalaxy®.net are updates to any recent orders and/or returns.
Safe Shopping Guarantee
Change Orders
You may request a change to your order by sending email to support@DigiGalaxy.net or Live Chat for immediate response.
Cancel Orders
You may request that an order be cancelled provided the order has not already been processed and shipped. To cancel your order send email to support@DigiGalaxy.net or Live Chat for immediate response. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days.
Resellers
Unfortunately, we do not currently have a reseller or discount program available at this time. DigiGalaxy®.net currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our Web site. Anytime if there are any specials or promotions, we will immediately post them on our Web site for you to take advantage.
Volume Discounts
DigiGalaxy®.net does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customers via our Web site. All of our inventory shown online is live, posted in real-time and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers' benefit.
Product Listings
DigiGalaxy®.net strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, DigiGalaxy®.net shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from DigiGalaxy®.net are provided as resources to customers looking for additional information and/or professional opinion. DigiGalaxy®.net does not assume responsibility for the claims and/or representations made on these or any other Web sites.
Product Revisions
DigiGalaxy®.net is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, DigiGalaxy®.net puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations. Consequently, DigiGalaxy®.net will not be held responsible for product revision changes.
Product Reviews
DigiGalaxy®.net reads all reviews before posting them and reserves the right to deny any review.
Here are some of the things that can cause a review to be denied:
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Offensive or abusive language.
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Hyperlinks/URLs.
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References to other stores/resellers.
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Comments on products that were either physically damaged or misused.
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Replies to existing customer reviews; please do not attempt to initiate discussions here.
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Criticism of DigiGalaxy®.net's service or the service of paypal.
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Illegal content
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Invasions of personal privacy
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Pornography or obscenity
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Hate or incitement of violence, threats of harm or safety of a person
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Graphic violence or other acts resulting in serious injury or death
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Any violations of copyright. Please see our DMCA policy for more information.
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Any violation of laws and/or copyrighted works.
We may change these policies at any time without notice.
Purchase Agreement
By accepting delivery of any product ordered from DigiGalaxy®.net ("DigiGalaxy.net"), you ("Customer") agree to be bound by the terms and conditions listed here. You and DigiGalaxy®.net agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and DigiGalaxy.net. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from DigiGalaxy®.net.
Satisfaction Guarantee
DigiGalaxy®.net offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
- 30-day refund/replacement guarantee on Retail, Software. All refunds on software CD's will be subjected to a 20% restocking fee to reflect the current market value.
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Downloadable software may not be exchanged or returned for a refund after purchase.
To take advantage of DigiGalaxy®.net's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of DigiGalaxy®.net's Return Policy Procedure will result in the loss of DigiGalaxy®.net's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure
- To return a product in compliance with DigiGalaxy®.net's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product to be returned. Please visit support at our website to acquire an RMA number. All return requests must be filed online. DigiGalaxy®.net will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by DigiGalaxy®.net. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
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Customer is solely responsible for shipping any returned product to DigiGalaxy®.net. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, DigiGalaxy®.net's Return Procedure will be breached and DigiGalaxy®.net may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
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DigiGalaxy®.net will not refund to Customer the shipping charges. In addition, DigiGalaxy®.net will assess a 20% restocking fee against the Customer's account on all returns for refund.
Limitation of Liability
IN ALL CIRCUMSTANCES DigiGalaxy®.net 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. DIGIGALAXY®.NET SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. DIGIGALAXY®.NET SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT DIGIGALAXY®.NET HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
General Terms and Conditions
Orders
An order is not binding upon DigiGalaxy®.net until it is accepted; DigiGalaxy®.net must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with DigiGalaxy®.net. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Shipping Charges
Your total cost for purchase of any product will include the shipping and handling charges is free. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to DigiGalaxy.
Risk of Loss
DigiGalaxy®.net will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. DigiGalaxy®.net reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow DigiGalaxy®.net to sign appropriate documents on Customer's behalf to permit DigiGalaxy®.net to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. DigiGalaxy®.net will advise Customer of estimated shipping dates, but DigiGalaxy®.net will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transactions between DigiGalaxy®.net and Customer shall be governed by the laws of the State of California, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and DigiGalaxy® agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer’s use of the DigiGalaxy Website shall be finally settled by binding arbitration in Los Angeles, California under the then current rules of JAMS (formerly known as Judicial Arbitration & Mediation Services) by one (1) arbitrator appointed in accordance with such rules. ANY DISPUTE RESOLUTION PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SALES TRANSACTIONS BETWEEN DIGIGALAXY®.NET AND CUSTOMER, WHETHER IN ARBITRATION OR OTHERWISE, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION, AND DigiGalaxy.net AND CUSTOMER EXPRESSLY AGREE THAT CLASS ACTION AND REPRESENTATIVE ACTION PROCEDURES SHALL NOT BE ASSERTED IN NOR APPLY TO ANY ARBITRATION PURSUANT TO THESE TERMS AND CONDITIONS.
Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against DigiGalaxy®.net that is more than one year after the date of the applicable invoice.
Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable New Jersey law.
Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement
These terms and conditions, together with DigiGalaxy®.net's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between DigiGalaxy®.net and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between DigiGalaxy.net and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
Copyright Policy
Reporting Claims of Copyright Infringement
We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from DigiGalaxy®.net infringe your copyright, you may request removal of those materials (or access to them) from DigiGalaxy®.net by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include substantially the following:
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Your physical or electronic signature;
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Identification of the copyrighted work you believe to have been infringed;
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Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material;
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Your name, mailing address, telephone number, and email address;
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A statement by you that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law;
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A statement by you, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Our designated Copyright Agent to receive DMCA Notices is:
Email:: Copyright Agent - support@DigiGalaxy.net
If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.
Please be aware that if you knowingly materially misrepresent that material or activity on DigiGalaxy®.net is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.
Copyright
The software CD's and software downloads are copyrighted. Any reproduction, duplication or resale of this CD-ROM software or downloads is prohibited.
The license is available during software installation. All other images, items, CD-ROM menus, software and designs are copyright protected.
Copyright © DigiGalaxy®.net
Repeat Infringers
It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
